Algorithms for Empathy: How AI Can Help Scale Soft-Skill Training

When people feel cared for, a lot can happen. For patients, outcomes can improve. For team members, engagement scores rise. But can we really quantify how something like “caring” gets expressed on the job? It turns out, we can.

Join us for this LTEN webinar, sponsored by ELB Learning, as Scott Provence, senior learning strategist at ELB Learning, explores concrete examples and case studies for bringing AI-powered instruction methods to your work. You’ll see six standard skills for expressing empathy and caring in workplace communication and a proprietary machine-learning algorithm that can scan any two-person conversation to show where and how much they use these skills.

You’ll see real-world examples of machine learning improving how we interact, and you’ll see how AI, coupled with instant feedback and gamified instructional methods, can improve learning opportunities by changing the way feedback is provided. We’ll help you:

• Quantify “soft skills” using six empirically based categories.
• Leverage Large Language Models (LLMs) and Natural Language Processing (NLP) within instructional settings.
• Create your own tools for bringing soft-skill metrics into your institutions and organizations.

Join us to see how your own empathizing skills stack up, explore how AI can assist and learn more about the types of human-powered skills that AI will never replace.

Register today for this free, LTEN webinar.  Not an LTEN member? Join today and realize the value.

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